Company Profile

Last Updated: September 21, 2026

About Us

Welcome to our online store.

Our store is operated by PINK ROLLS-ROYCE LIMITED, a registered New Zealand limited company.

We operate this online store to provide customers with a convenient and transparent online shopping experience. We aim to present clear product information, straightforward ordering procedures, transparent store policies, and accessible customer support throughout the purchasing process.

From browsing products and placing an order to shipping, delivery, returns, and after-sales enquiries, we aim to provide customers with clear information about how our Services operate.

Our Company

The legal entity responsible for operating this online store is:

Company Name: PINK ROLLS-ROYCE LIMITED
Company Number: 8126722
NZBN: 9429048657563
Entity Type: NZ Limited Company
Date of Incorporation: September 24, 2020
Registration Status: Registered
Country of Registration: New Zealand

Registered Address:
Level 2, 24 Johnston Street
Wellington Central
Wellington 6011
New Zealand

Our Online Store

Through our online store, customers can:

Browse available products;
Review product descriptions and information;
View applicable prices;
Place orders online;
Select available payment methods during checkout;
Receive order and shipping information;
Access applicable tracking information;
Request customer support; and
Request eligible returns or refunds in accordance with our policies.

We aim to keep important information relating to ordering, payment, shipping, returns, refunds, and customer support clearly available through our website.

Our Approach

We believe that customers should have access to clear information before making a purchase.

For this reason, our website provides policies covering important aspects of the shopping process, including:

Returns and refunds;
Privacy and personal information;
Terms of Service;
Shipping and delivery;
Payment;
Customer support; and
Company and legal information.

We encourage customers to review the relevant product information and store policies before placing an order.

Product Information

We make reasonable efforts to provide clear and accurate information about products offered through our online store.

Product pages may contain information such as:

Product descriptions;
Product photographs;
Product specifications;
Available variations;
Pricing; and
Other relevant product information.

Customers should review the applicable product page carefully before completing a purchase.

If you have questions about a product before ordering, please contact our customer support team.

Ordering

Customers can place eligible orders through our online store.

Before confirming an order, customers should review:

Selected products;
Product quantities;
Available variations;
Prices;
Delivery information;
Payment information; and
Final order details.

Customers are responsible for providing accurate contact and delivery information when placing an order.

Payment

Available payment methods are displayed during checkout.

Payment options may vary depending on factors such as the customer's location, currency, order, and available payment service providers.

We do not require customers to send online banking passwords, payment passwords, or other confidential account credentials to us by email.

For additional information, please review our Payment Policy.

Shipping and Delivery

Orders are generally processed within 1–2 business days.

After dispatch, estimated delivery generally takes 5–7 business days.

The estimated delivery period does not normally include the initial order processing period.

Actual delivery times may vary depending on the destination, carrier, customs processing, public holidays, transportation conditions, or other circumstances affecting delivery.

Where tracking is available, customers may receive tracking information after an order has been dispatched.

For complete information, please review our Shipping and Delivery Policy.

Returns and Refunds

We provide a 30-day voluntary return period, subject to the conditions set out in our Return and Refund Policy.

Customers wishing to request a return should contact us before sending a product back.

If a product arrives damaged, defective, incomplete, or incorrect, customers should contact us promptly and provide relevant order information and reasonable supporting evidence where necessary.

Mandatory consumer rights remain unaffected by our voluntary return policy.

For complete return eligibility, conditions, procedures, and refund information, please review our Return and Refund Policy.

Customer Support

Customer support is an important part of our online store.

Customers may contact us regarding:

Product questions;
Order information;
Payment questions;
Shipping;
Tracking;
Delivery problems;
Returns;
Exchanges;
Refunds;
Damaged or defective products;
Incorrect orders; or
General store enquiries.

When contacting us about an existing order, please provide your order number and the email address used when placing the order where possible.

Transparency

We aim to make important business and purchasing information accessible to customers.

Our website provides information concerning:

The company operating the online store;
Customer contact methods;
Ordering procedures;
Payment;
Shipping and delivery;
Returns and refunds;
Privacy;
Terms governing use of the Services; and
Other relevant customer information.

If you have questions about information displayed on our website, please contact us directly.

Consumer Rights

Our store policies are intended to provide customers with clear information about our commercial practices.

Nothing in our Company Profile or voluntary store policies is intended to exclude, restrict, or modify mandatory consumer rights that cannot lawfully be excluded, restricted, or modified.

Where mandatory applicable consumer law provides additional protections or remedies, those rights remain unaffected.

Contact Us

If you have questions about our company, products, orders, or Services, please contact us:

PINK ROLLS-ROYCE LIMITED

Company Number: 8126722
NZBN: 9429048657563