Last Updated: October 30, 2026
This Shipping and Delivery Policy explains the shipping destinations, order processing times, delivery estimates, shipping charges, customs arrangements and related conditions for purchases made through yswpb.shop, operated by PINK ROLLS-ROYCE LIMITED.
Please review this Policy before placing an order.
Nothing in this Policy limits mandatory consumer rights under applicable law.
1. Shipping Destinations
We deliver to countries and regions supported during checkout.
Available delivery destinations are determined by the countries and regions that customers can select and successfully use as shipping destinations during checkout.
Shipping availability may depend on the destination, postal code, product availability, carrier coverage and applicable delivery restrictions.
If a destination cannot be selected or an order cannot be completed for that destination during checkout, delivery is not currently available for that order.
2. Shipping Charges
We offer free standard shipping to all supported delivery destinations.
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Standard Shipping: Free
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Minimum Order Value: No minimum purchase requirement
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Standard Shipping Charge: Zero in the applicable checkout currency
Customers will not be charged an additional standard shipping fee during checkout for eligible delivery destinations.
3. Order Processing Time
Orders are generally processed within 1–2 business days after successful order placement and confirmation.
Business days generally exclude Saturdays, Sundays and applicable public holidays.
Orders placed during weekends or public holidays will normally begin processing on the next business day.
Processing may occasionally take longer due to exceptional circumstances, such as unusually high order volumes or operational disruptions.
4. Estimated Shipping and Delivery Time
Our normal estimated delivery schedule is:
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Order Processing: 1–2 business days
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Transportation: 5–7 business days
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Total Estimated Delivery: 6–9 business days
The transportation period begins after an order has been dispatched.
The total estimated delivery period includes both order processing and transportation.
These timeframes are estimates rather than guaranteed delivery dates.
Actual delivery times may vary due to carrier operations, customs procedures, public holidays, weather conditions or other circumstances outside our reasonable control.
Mandatory consumer rights relating to delayed delivery remain unaffected.
5. Shipping Confirmation
After an order has been dispatched, customers may receive a shipping confirmation using the email address provided during checkout.
Where available, shipping confirmation information may include:
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Carrier name;
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Tracking number;
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Tracking link;
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Dispatch date; and
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Other relevant delivery information.
Customers should ensure that the contact information entered during checkout is accurate.
6. Order Tracking
Where shipment tracking is available, customers may use the tracking information provided after dispatch to monitor their orders.
Tracking information may take approximately 24–48 hours after dispatch to become active in the carrier's system.
If tracking information is unavailable or does not update for an extended period, please contact:
Email: support@yswpb.shop
Telephone: +64 21 849 5981
Please include your order number when contacting us.
7. Delivery Addresses
Customers are responsible for providing accurate and complete delivery information during checkout.
Please verify:
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Recipient name;
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Street address;
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Apartment or building number, where applicable;
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Postal code;
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City;
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Country;
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Telephone number; and
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Email address.
If you notice an error in your delivery information, please contact us as soon as possible.
We will make reasonable efforts to assist with address corrections before dispatch.
Once an order has been shipped, address changes may no longer be possible.
8. Incorrect or Incomplete Delivery Information
If a parcel cannot be delivered because of incorrect or incomplete delivery information supplied by the customer, the shipment may be delayed, held by the carrier, returned to the sender or require additional delivery arrangements.
Reasonable additional costs directly resulting from incorrect information supplied by the customer may be the customer's responsibility where permitted by applicable law.
Mandatory consumer rights remain unaffected.
9. Failed Delivery Attempts
Depending on the carrier and delivery destination, one or more delivery attempts may be made.
If delivery cannot be completed, the carrier may:
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Attempt redelivery;
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Contact the recipient;
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Provide collection instructions;
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Hold the parcel at a collection point; or
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Return the parcel to the sender.
Customers should follow any applicable carrier instructions.
If a delivery attempt fails or a parcel is returned, please contact our customer support team for assistance.
10. Delayed Orders
Delivery delays may occasionally occur because of:
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Carrier congestion;
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Customs processing;
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Public holidays;
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Severe weather;
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Transportation disruptions;
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Incorrect delivery information;
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Local delivery restrictions; or
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Other circumstances outside our reasonable control.
If the estimated delivery period has passed, please check any available tracking information.
If your order remains delayed or tracking information has not updated for an extended period, contact us at support@yswpb.shop.
We will review the available shipping information and assist with an appropriate solution in accordance with applicable law.
11. Lost Parcels
If you believe your parcel may be lost, please first check any available tracking information and confirm the delivery details.
You may also check whether the parcel was accepted by another household member, reception desk or designated delivery location.
If the parcel cannot be located, please contact us with:
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Your full name;
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Order number;
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Delivery address; and
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Available tracking information.
We will review the situation and, where appropriate, contact the relevant delivery provider.
If a shipment is confirmed as lost, we will provide an appropriate remedy in accordance with applicable consumer protection laws.
12. Damaged Parcels
Please inspect your parcel as soon as reasonably possible after delivery.
If the parcel or product arrives damaged, please contact us promptly.
Where reasonably possible, provide:
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Order number;
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Description of the damage;
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Photographs of the product;
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Photographs of the outer packaging;
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Photograph of the shipping label; and
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A video showing the issue, where relevant.
We will review the information and provide an appropriate remedy in accordance with applicable law.
Depending on the circumstances, this may include repair, replacement, return or refund.
13. Incorrect Products or Missing Items
If you receive an incorrect product or your order arrives with missing products, accessories or components, please contact:
Email: support@yswpb.shop
Please provide your order number, a description of the issue and relevant photographs where reasonably possible.
We will review the situation and provide appropriate instructions.
Reasonable return shipping costs resulting from an incorrect or non-conforming product supplied by us will be handled in accordance with applicable consumer protection laws and our Return and Refund Policy.
14. Customs Duties, Import VAT and Clearance Fees
For all countries and regions supported during checkout, customers are not required to pay additional import duties, import VAT, customs clearance fees or other import-related charges beyond the total amount displayed during checkout.
Any applicable import-related charges for these orders are covered by us or handled through our fulfilment arrangements.
Customers will not be required to pay additional import-related charges upon delivery.
The amount displayed during checkout represents the total amount payable to us for the order, including applicable standard shipping charges and any mandatory charges collected by us.
Customs processing may occasionally affect delivery times, but it does not change our responsibility for the import-related charges described above.
15. Delivery Restrictions
Certain products or delivery destinations may be subject to restrictions arising from carrier rules, local regulations, customs requirements or applicable law.
Available shipping destinations and delivery options are determined through checkout.
If an order cannot reasonably or legally be delivered after it has been placed, we will contact the customer and provide an appropriate solution.
Where an affected order is cancelled, any payment already collected for the cancelled goods will be refunded in accordance with applicable law.
16. Multiple Shipments
Orders containing multiple products may occasionally be delivered in separate parcels.
In such cases:
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Parcels may arrive on different dates;
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Separate tracking numbers may be provided; and
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Different carriers may be used.
Receiving only part of an order does not necessarily mean that the remaining items are missing.
If you have concerns about an incomplete delivery, please contact our customer support team.
17. Shipping Providers
We may use third-party postal, courier and logistics providers to fulfil and deliver orders.
The delivery provider may vary depending on the destination, product, parcel size and available logistics services.
Where tracking is available, delivery updates may be provided through the relevant carrier's tracking system.
Nothing in this section reduces our obligations to customers under applicable consumer protection laws.
18. Risk During Delivery
Responsibility for accidental loss or damage during delivery is determined in accordance with applicable consumer law.
For consumer purchases, the risk of loss or damage generally remains with us until the customer, or a third party designated by the customer other than the carrier, physically receives the goods, except where applicable law provides otherwise.
If your order is lost or damaged before delivery, please contact us for assistance.
19. Order Changes and Cancellations
If you need to change or cancel an order, please contact us as soon as possible.
Email: support@yswpb.shop
We will make reasonable efforts to assist before dispatch.
However, changes or ordinary cancellations may no longer be possible after an order has entered fulfilment or has been shipped.
This does not affect any applicable statutory cancellation or withdrawal rights.
For more information, please review our Return and Refund Policy.
20. Refused or Unclaimed Parcels
If you no longer wish to receive an order, please contact us rather than simply refusing delivery.
Refusing delivery or failing to collect a parcel does not necessarily constitute a valid exercise of a statutory right of withdrawal.
Where a parcel is returned because of an incorrect delivery address, unjustified refusal or failure to collect the parcel, reasonable additional costs may be the customer's responsibility where permitted by applicable law.
Mandatory consumer rights remain unaffected.
21. Returns and Refunds
Returns, exchanges and refunds are governed by our Return and Refund Policy.
We offer an additional 30-day voluntary return policy for eligible products.
Eligible consumers in the European Union generally have a separate statutory 14-day right of withdrawal for qualifying distance purchases, subject to applicable exceptions.
Customers should contact our customer support team to obtain the applicable return instructions and return address.
Return addresses may vary depending on the product and order.
Our registered company address is provided for business identification and official correspondence and is not necessarily the address used for product returns.
For complete return conditions, please review our Return and Refund Policy.
22. Circumstances Outside Our Control
Delivery may occasionally be affected by circumstances outside our reasonable control, including severe weather, natural disasters, carrier disruptions, customs delays, government restrictions or transportation interruptions.
We will make reasonable efforts to minimize disruption and fulfil our obligations in accordance with applicable law.
Nothing in this section excludes or limits mandatory consumer rights.
23. Changes to This Policy
We may update this Shipping and Delivery Policy to reflect changes in shipping services, delivery destinations, logistics arrangements, applicable laws or business operations.
The current version will be published on our website with its revision date.
Changes will not retroactively remove mandatory rights arising from existing purchases.
24. Company and Contact Information
This online store is operated by:
Company Name: PINK ROLLS-ROYCE LIMITED
Company Number: 8126722
NZBN: 9429048657563
Company Type: NZ Limited Company
Director: Pallavi Khurana
Registered Office:
Trillium Business Advisors Limited
Level 2, 24 Johnston Street
Wellington Central
Wellington 6011
New Zealand
Email: support@yswpb.shop
Telephone: +64 21 849 5981
Website: https://yswpb.shop/
For questions concerning shipping, delivery, tracking, delays, lost parcels or damaged orders, please contact our customer support team.
When contacting us about an existing order, please include your order number and the email address used during checkout.