Last Updated: September 21, 2026
We are committed to providing clear and accessible customer support.
If you have questions about our products, orders, payments, shipping, delivery, returns, refunds, or any other matter relating to our online store, please contact us using the information below.
1. Company Information
Company Name: PINK ROLLS-ROYCE LIMITED
Company Number: 8126722
NZBN: 9429048657563
Registered Address:
Level 2, 24 Johnston Street
Wellington Central
Wellington 6011
New Zealand
Email: support@yswpb.shop
Telephone: +64 21 849 5981
2. Customer Support
For general questions or assistance with your order, please contact:
Email: support@yswpb.shop
Telephone: +64 21 849 5981
When contacting us about an existing order, please provide your order number and the email address used when placing the order so that we can identify your purchase and assist you efficiently.
3. Order Support
Please contact us if you need assistance with:
- Order confirmation;
- Order status;
- Product information;
- Shipping and delivery;
- Tracking information;
- Address corrections;
- Damaged or defective products;
- Incorrect or missing products;
- Returns or exchanges;
- Refunds;
- Payments; or
- Other order-related questions.
For order-related enquiries, please include as much relevant information as reasonably possible.
4. Returns and Refunds
Before returning any product, please contact us for return authorization and the applicable return instructions.
Email: support@yswpb.shop
Telephone: +64 21 849 5981
Please include:
- Your full name;
- Order number;
- Email address used for the order;
- Product you wish to return;
- Reason for the return; and
- Photographs or videos where the product is damaged, defective, incomplete, or incorrect.
Please do not send a product back before receiving the applicable return instructions.
Returns and refunds are subject to our Return and Refund Policy.
5. Shipping and Delivery Enquiries
If you have questions about:
- Order processing;
- Shipping;
- Delivery times;
- Tracking;
- Delayed parcels;
- Lost parcels;
- Damaged shipments; or
- Delivery address problems,
please contact:
Email: support@yswpb.shop
Telephone: +64 21 849 5981
Please include your order number and any available tracking information.
6. Product Issues
If your product arrives damaged, defective, incomplete, or different from the product ordered, please contact us promptly.
Where reasonably possible, please provide:
- Your order number;
- Description of the issue;
- Photographs of the product;
- Photographs of the packaging;
- Photograph of the shipping label; and
- Video showing the issue where relevant.
We will review the information provided and offer an appropriate solution in accordance with our policies and applicable consumer law.
7. Privacy Enquiries
For questions concerning your personal information, our Privacy Policy, or a privacy-related request, please contact:
Email: support@yswpb.shop
Telephone: +64 21 849 5981
Please provide sufficient information for us to identify the relevant account, order, or request.
8. Business and Legal Enquiries
For business, legal, or formal correspondence concerning our online store, please contact:
PINK ROLLS-ROYCE LIMITED
Company Number: 8126722
NZBN: 9429048657563
Registered Address:
Level 2, 24 Johnston Street
Wellington Central
Wellington 6011
New Zealand
Email: support@yswpb.shop
Telephone: +64 21 849 5981
9. Contact Details
For convenience, our primary contact information is summarized below:
PINK ROLLS-ROYCE LIMITED
Company Number: 8126722
NZBN: 9429048657563
Registered Address:
Level 2, 24 Johnston Street
Wellington Central
Wellington 6011
New Zealand
Customer Support Email: support@yswpb.shop
Customer Support Telephone: +64 21 849 5981
Please make sure that any order information you provide when contacting us is accurate so that we can assist you efficiently.