Last Updated: October 30, 2026
This Return and Refund Policy applies to purchases made through yswpb.shop, an online store operated by PINK ROLLS-ROYCE LIMITED, a company registered in New Zealand.
We aim to provide clear and transparent return and refund procedures.
Nothing in this Policy limits or excludes mandatory consumer rights under applicable law, including European Union consumer protection laws where applicable.
1. 30-Day Voluntary Return Policy
We offer a 30-day voluntary return period for eligible products.
Customers may request a return within 30 days after receiving their order.
To qualify for a voluntary return, products should generally:
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Be unused, undamaged and in their original condition;
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Include all original accessories, components and manuals;
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Include original tags or labels, where applicable;
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Be returned in their original packaging where reasonably possible; and
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Be accompanied by an order number or other valid proof of purchase.
Products showing excessive use, damage, alteration or missing components may not qualify for a full voluntary refund, except where mandatory consumer rights apply.
Our voluntary 30-day return policy is separate from and does not reduce any applicable statutory withdrawal or consumer protection rights.
2. How to Request a Return
Before returning a product, please contact our customer support team:
Email: support@yswpb.shop
Telephone: +64 21 849 5981
Please provide:
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Your full name;
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Order number;
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Email address used for the order;
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Product you wish to return;
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Reason for the return, where applicable; and
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Photographs or videos where the request concerns a damaged, defective or incorrect product.
Our customer support team will review your request and provide the applicable return instructions and return address.
Please contact us before shipping a return to avoid sending the parcel to an incorrect address.
Contacting customer support for return instructions does not limit or delay any statutory withdrawal rights.
3. Return Address
Return addresses may vary depending on the product, order and applicable fulfilment arrangements.
Customers should contact our customer support team before returning a product to obtain the appropriate return address and shipping instructions.
Email: support@yswpb.shop
Our registered company address is provided for business identification and official correspondence. It is not necessarily the address used for product returns.
Please use the return address provided by our customer support team for your specific order.
Do not send return parcels on a cash-on-delivery or postage-due basis unless we have expressly agreed to this in advance.
4. European Union 14-Day Statutory Right of Withdrawal
Consumers in the European Union generally have a statutory right to withdraw from eligible distance purchases within 14 days without providing a reason, subject to applicable legal exceptions.
For purchases involving physical goods, the withdrawal period generally begins on the day the consumer, or a third party designated by the consumer other than the carrier, receives the goods.
To exercise this right, you must inform us of your decision to withdraw before the applicable withdrawal period expires.
You may send a clear withdrawal statement to:
Email: support@yswpb.shop
You may use the following wording:
"I hereby withdraw from my purchase of the following goods: [product/order details]."
Please include your name, order number and contact information to help us identify your purchase.
You are not required to provide a reason for exercising your statutory right of withdrawal.
After notifying us of your withdrawal, you must send the goods back without undue delay and no later than 14 days after communicating your decision to withdraw.
We will provide the applicable return address and instructions.
Your statutory withdrawal notice is effective when communicated within the legally required period. It is not conditional upon our prior approval.
5. Product Condition and Statutory Withdrawal
When exercising a statutory right of withdrawal, consumers may inspect and handle products to the extent reasonably necessary to establish their nature, characteristics and functioning.
Consumers may be responsible for any reduction in product value resulting from handling beyond what is reasonably necessary, where permitted by applicable law.
Opening product packaging does not automatically eliminate the statutory right of withdrawal unless a specific legal exception applies.
6. Return Shipping Costs
Voluntary Returns and Change-of-Mind Returns
For ordinary change-of-mind returns under our voluntary 30-day return policy, customers are generally responsible for direct return shipping costs.
Where consumers exercise an applicable statutory right of withdrawal, they are responsible for the direct cost of returning the goods, provided this responsibility has been properly disclosed and applicable law permits it.
We recommend using a secure and trackable shipping service and keeping proof of shipment.
Damaged, Defective or Incorrect Products
Where a return is necessary because the product is defective, damaged before or during delivery, incorrect or otherwise not in conformity with the purchase contract, reasonable return shipping costs will be covered by us where required by applicable consumer law.
Please contact us before returning such products so that we can provide appropriate instructions.
7. Damaged, Defective or Incorrect Products
Please inspect your order as soon as reasonably possible after delivery.
If your product arrives damaged, defective, incomplete or incorrect, please contact:
Email: support@yswpb.shop
Telephone: +64 21 849 5981
Where reasonably possible, provide:
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Your order number;
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A description of the issue;
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Photographs of the product;
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Photographs of the outer packaging;
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A photograph of the shipping label; and
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A video demonstrating the problem, where relevant.
We will review the issue and provide an appropriate remedy in accordance with applicable consumer protection laws.
Depending on the circumstances, remedies may include repair, replacement, price reduction or refund.
Nothing in this section limits mandatory consumer rights relating to defective or non-conforming goods.
8. Non-Returnable Products and Exceptions
Certain products may be excluded from our voluntary return policy or from the statutory withdrawal right where permitted by applicable law.
Examples may include:
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Products made to the customer's specifications or clearly personalized;
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Goods that deteriorate or expire rapidly;
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Sealed goods unsuitable for return for health protection or hygiene reasons after being unsealed;
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Goods that become inseparably mixed with other items after delivery;
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Certain sealed audio, video or computer software products after opening; and
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Other products subject to a specific statutory exception.
These exceptions apply only where legally permitted.
They do not remove mandatory rights concerning defective, damaged, incorrect or non-conforming products.
9. Exchanges
If you wish to exchange a product for another model, size, variation or product, please contact our customer support team.
Depending on product availability, we may arrange an exchange or ask you to return the original product and place a new order.
Replacement availability cannot be guaranteed until the relevant arrangements have been confirmed.
Mandatory consumer rights remain unaffected.
10. Return Inspection
After receiving a returned product, we may inspect it to determine whether it meets the applicable return requirements.
For voluntary returns, a refund may be refused or reasonably reduced where permitted by law if the product:
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Has been damaged after delivery;
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Shows use beyond the permitted return conditions;
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Is missing essential accessories or components;
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Has been materially altered; or
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Has otherwise suffered a reduction in value for which the customer is legally responsible.
These conditions do not restrict mandatory statutory withdrawal rights or rights concerning defective goods.
11. Refunds Under the EU Statutory Right of Withdrawal
Where an eligible consumer validly exercises an applicable statutory right of withdrawal, we will reimburse the payments received in connection with the withdrawn purchase as required by law.
This generally includes the cost of our least expensive standard delivery method offered for the order.
Additional costs arising from a customer's choice of a more expensive delivery method are not necessarily refundable where applicable law permits this exclusion.
Refunds will be processed without undue delay and generally no later than 14 days after receiving the withdrawal notification.
For purchases involving physical goods, where permitted by law, we may withhold reimbursement until we have received the returned goods or the customer has provided evidence of having sent them back, whichever occurs first.
Refunds will normally be made using the same payment method used for the original transaction unless another method is expressly agreed or legally required.
Customers will not be charged a separate refund processing fee by us.
12. Refunds Under Our Voluntary 30-Day Return Policy
For eligible returns under our additional voluntary 30-day return policy, we will review the returned product after receipt.
Once the return is approved, refunds will normally be initiated within 10 business days after approval.
Where possible, refunds will be made using the original payment method.
If the original payment method cannot reasonably receive a refund, an appropriate alternative refund arrangement may be agreed with the customer.
Banks, payment providers or other financial institutions may require additional processing time before the refunded amount appears in the customer's account.
Where mandatory law requires a shorter refund period or provides additional rights, those legal requirements will apply.
For questions about refund status, please contact:
Email: support@yswpb.shop
13. Order Cancellations
If you wish to change or cancel an order before dispatch, please contact us as soon as possible.
Email: support@yswpb.shop
We will make reasonable efforts to assist with cancellation or modification requests.
However, ordinary order changes or cancellations may no longer be possible after an order has entered fulfilment or has been dispatched.
This does not affect any applicable statutory cancellation or withdrawal rights.
14. Refused or Unclaimed Deliveries
Refusing delivery or failing to collect a parcel does not necessarily constitute a valid exercise of a statutory right of withdrawal.
If you wish to withdraw from an order, please communicate your decision clearly to our customer support team.
Additional reasonable costs resulting from an incorrect delivery address, unjustified refusal or failure to collect a parcel may be the customer's responsibility where permitted by applicable law.
Mandatory consumer rights remain unaffected.
15. Proof of Purchase
We may request reasonable proof of purchase to identify an order and process a return, exchange or refund.
Acceptable proof may include:
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Order number;
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Order confirmation;
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Purchase receipt;
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Payment confirmation; or
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Other information reasonably sufficient to identify the transaction.
16. Consumer Rights
Our voluntary return policy provides additional commercial return terms and does not replace or restrict mandatory consumer protection rights.
Consumers may have statutory rights relating to withdrawal, delivery, product conformity, defective goods, refunds and other matters under applicable law.
Where mandatory applicable law provides greater protection than this Policy, the mandatory legal requirements will apply.
17. Company and Contact Information
This online store is operated by:
Company Name: PINK ROLLS-ROYCE LIMITED
Company Number: 8126722
NZBN: 9429048657563
Company Type: NZ Limited Company
Director: Pallavi Khurana
Registered Office:
Trillium Business Advisors Limited
Level 2, 24 Johnston Street
Wellington Central
Wellington 6011
New Zealand
Email: support@yswpb.shop
Telephone: +64 21 849 5981
Website: https://yswpb.shop/
For questions regarding returns, refunds, exchanges, damaged products or statutory withdrawal rights, please contact our customer support team.
When contacting us about an existing order, please include your order number and the email address used when placing the order.