Last Updated: October 30, 2026
Welcome to the Frequently Asked Questions page for yswpb.shop.
Below you can find answers to common questions about ordering, payments, shipping, delivery, tracking, returns, refunds and customer support.
For additional assistance, please contact:
Email: support@yswpb.shop
Telephone: +64 21 849 5981
1. Who operates this online store?
yswpb.shop is operated by PINK ROLLS-ROYCE LIMITED, a company registered in New Zealand.
Company Number: 8126722
NZBN: 9429048657563
The company is responsible for the commercial operation of the online store, including orders, customer support, shipping arrangements, returns and refunds.
2. How can I contact customer service?
You can contact our customer support team at:
Email: support@yswpb.shop
Telephone: +64 21 849 5981
For questions about an existing order, please include your order number and the email address used during checkout.
3. How long does it take to process my order?
Orders are generally processed within 1–2 business days after successful placement and confirmation.
Business days generally exclude weekends and applicable public holidays.
Orders placed during weekends or public holidays will normally begin processing on the next business day.
4. How long does delivery take?
Our normal estimated delivery schedule is:
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Order Processing: 1–2 business days.
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Transportation: 5–7 business days.
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Total Estimated Delivery: 6–9 business days.
These timeframes are estimates rather than guaranteed delivery dates.
Delivery may occasionally take longer due to carrier delays, customs processing, public holidays, severe weather or other circumstances outside our reasonable control.
5. How much does shipping cost?
We offer free standard shipping to all countries and regions supported during checkout.
There is no minimum order value for free standard shipping.
The standard shipping charge is zero in the applicable checkout currency.
6. How can I track my order?
Where tracking is available, tracking information may be provided after your order has been dispatched.
Your shipping confirmation may include a tracking number, tracking link or carrier information.
Tracking information may take approximately 24–48 hours after dispatch to become active.
For assistance, contact support@yswpb.shop with your order number.
7. Why has my tracking information not updated?
Tracking information may not update immediately because:
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The carrier has not yet scanned the parcel;
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The parcel is moving between facilities;
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Customs processing is taking place;
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The carrier is experiencing a system delay; or
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Tracking information has not yet synchronized.
If there has been no meaningful tracking update for an extended period, please contact us.
8. What should I do if my order is delayed?
First, check any available tracking information.
If the estimated delivery period has passed, please contact:
Email: support@yswpb.shop
Telephone: +64 21 849 5981
Include your order number and available tracking details.
We will review the situation and assist in accordance with our Shipping and Delivery Policy and applicable consumer law.
9. What should I do if my parcel appears to be lost?
Please check your tracking information, delivery address, household members, reception area and any delivery notices.
If the parcel cannot be located, contact our customer support team with your order number.
If a shipment is confirmed as lost, we will provide an appropriate remedy in accordance with applicable consumer law.
10. Can I change my delivery address?
Please contact us as soon as possible if you need to change your delivery address.
We will make reasonable efforts to assist before dispatch.
Once an order has been shipped, address changes may no longer be possible.
11. What happens if I provide an incorrect address?
Incorrect or incomplete delivery information may result in delays, failed delivery attempts or parcels being returned to the sender.
Please contact us promptly if you identify an error.
Reasonable additional costs directly resulting from incorrect information supplied by the customer may be the customer's responsibility where permitted by applicable law.
12. What payment methods do you accept?
The available payment methods are those displayed during checkout.
Payment availability may vary depending on the delivery destination, currency, order details and payment service availability.
If a particular payment method is not displayed during checkout, it is not available for that order.
Please review our Payment Policy for additional information.
13. Is my payment information secure?
Payments may be processed through Shopify or independent payment service providers using appropriate security measures.
Customers should complete payments only through the payment methods offered during checkout.
We will never ask customers to send payment passwords or confidential account login credentials by email.
14. Why was my payment declined?
Payments may be declined because of incorrect information, insufficient funds, payment provider restrictions, authentication requirements, transaction limits or technical problems.
If your payment is declined, please review the information displayed during checkout or contact the relevant payment provider.
15. Can I cancel my order?
Please contact support@yswpb.shop as soon as possible.
We will make reasonable efforts to assist before dispatch.
Ordinary cancellation may no longer be possible after an order has entered fulfilment or has been shipped.
Any applicable statutory cancellation or withdrawal rights remain unaffected.
16. Can I change my order after placing it?
Please contact us promptly if you need to change a product, quantity, delivery address or other order information.
We will try to assist where reasonably possible.
Changes cannot be guaranteed after an order has entered processing or has been dispatched.
17. What is your return period?
We offer an additional 30-day voluntary return policy for eligible products.
Customers may generally request a voluntary return within 30 days after receiving their order.
Eligible products should generally be unused, undamaged and complete with their original accessories and components.
Eligible consumers in the European Union generally have a separate 14-day statutory right of withdrawal for qualifying distance purchases, subject to applicable legal exceptions.
Our voluntary return policy does not limit mandatory consumer rights.
18. How do I request a return?
Please contact:
Email: support@yswpb.shop
Telephone: +64 21 849 5981
Provide your name, order number, contact email and information about the product you wish to return.
For damaged or defective products, please provide relevant photographs or videos where reasonably possible.
Our customer support team will provide the applicable return instructions and return address.
Contacting us for return instructions does not limit your statutory withdrawal rights.
19. Where should I send my return?
Please contact support@yswpb.shop to obtain the appropriate return address and instructions for your specific order.
Return addresses may vary depending on the product, order and fulfilment arrangements.
Our registered company address is provided for business identification and official correspondence. It is not necessarily the address used for product returns.
Please use the return address provided by our customer support team.
20. Who pays for return shipping?
For ordinary change-of-mind returns under our voluntary 30-day return policy, customers are generally responsible for direct return shipping costs.
For applicable statutory withdrawal returns, customers are responsible for direct return shipping costs where properly informed and permitted by law.
Where a return is required because a product is defective, damaged before or during delivery, incorrect or otherwise non-conforming, reasonable return costs will be covered by us where required by applicable law.
21. What if my product arrives damaged or defective?
Please contact us promptly with your order number and a description of the problem.
Where reasonably possible, provide photographs of the product, packaging and shipping label.
Depending on the circumstances and applicable law, we may arrange repair, replacement, price reduction, refund or another appropriate remedy.
Mandatory consumer rights remain unaffected.
22. What if I receive the wrong product?
Please contact support@yswpb.shop with your order number and photographs of the product received.
We will review the issue and provide appropriate instructions.
Any applicable remedy will be provided in accordance with consumer protection law.
23. What if an item or accessory is missing?
Please contact our customer support team with:
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Your order number;
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Details of the missing item;
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Photographs of the products received; and
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Relevant packaging photographs, where available.
We will review the issue and provide an appropriate solution.
24. Can I exchange a product?
Please contact us if you wish to exchange a product for another model, size or variation.
Depending on availability and the circumstances, we may arrange an exchange or ask you to return the original eligible product and place a new order.
Replacement availability cannot be guaranteed.
25. How long does a refund take?
For approved returns under our voluntary 30-day return policy, refunds are normally initiated within 10 business days after approval.
For qualifying European Union statutory withdrawals, refunds will be processed without undue delay and generally no later than 14 days after receiving the withdrawal notification, subject to legally permitted withholding until the returned goods are received or evidence of return is provided.
Refunds will normally be made using the original payment method unless another appropriate arrangement is agreed or legally required.
Banks and payment providers may require additional processing time.
26. Are all products returnable?
Certain products may be excluded from voluntary returns or statutory withdrawal rights where legally permitted.
Examples may include:
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Clearly personalized or custom-made goods;
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Goods that deteriorate or expire rapidly;
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Certain sealed hygiene or health-protection products after unsealing;
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Goods inseparably mixed with other items after delivery; and
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Other goods subject to specific statutory exceptions.
These exclusions do not remove mandatory rights relating to defective or non-conforming products.
27. Do you ship internationally?
We deliver to countries and regions supported during checkout.
Available delivery destinations are determined by the countries and regions customers can select and successfully use as shipping destinations during checkout.
Shipping availability may depend on the destination, postal code, product availability and applicable delivery restrictions.
All supported delivery destinations receive free standard shipping.
28. Will I have to pay customs duties or import taxes?
No additional import-related charges are payable by customers beyond the total amount displayed during checkout.
For all countries and regions supported during checkout, any applicable import duties, import VAT, customs clearance fees or other import-related charges are covered by us or handled through our fulfilment arrangements.
Customers will not be required to pay additional import-related charges upon delivery.
29. Can my order arrive in multiple packages?
Yes. Orders containing multiple products may occasionally be shipped in separate parcels.
Parcels may have different tracking numbers, carriers or delivery dates.
Please check available tracking information or contact customer support if part of your order is missing.
30. What should I do if I have not received an order confirmation?
Please check your inbox, spam folder and the email address used during checkout.
If you still cannot find your order confirmation, contact support@yswpb.shop with your name and relevant order information.
31. How is my personal information handled?
Personal information is processed according to our Privacy Policy and applicable data protection laws.
Information may be used to process orders, payments, shipping, customer support, returns, refunds, security and other legitimate business activities.
Please review our Privacy Policy for further information.
32. Are my consumer rights affected by your store policies?
No.
Our store policies do not exclude, restrict or reduce mandatory consumer rights that cannot legally be waived.
Where applicable law provides additional consumer protections, those legal requirements will apply.
33. Where can I find your store policies?
Our policies are available through the website footer, including:
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Shipping and Delivery Policy;
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Return and Refund Policy;
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Privacy Policy;
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Legal Notice;
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Frequently Asked Questions;
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Contact Information;
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Company Profile;
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Payment Policy; and
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Terms of Service.
Customers should review the relevant policies before purchasing.
34. How can I make a complaint?
If you have a complaint concerning a product, order, payment, delivery, return or refund, please contact:
Email: support@yswpb.shop
Telephone: +64 21 849 5981
Please provide your order number and a description of the issue.
We will review the information and make reasonable efforts to provide an appropriate solution.
Nothing in this section restricts mandatory consumer rights or legally available remedies.
35. What are your company details?
Company Name: PINK ROLLS-ROYCE LIMITED
Company Number: 8126722
NZBN: 9429048657563
Entity Type: NZ Limited Company
Director: Pallavi Khurana
Registered Office:
Trillium Business Advisors Limited
Level 2, 24 Johnston Street
Wellington Central
Wellington 6011
New Zealand
Customer Support Email: support@yswpb.shop
Customer Support Telephone: +64 21 849 5981
Website: https://yswpb.shop/